YPSOMED - Customer Experience Manager 80 - 100% Apply now Participation. Ypsomade. To strengthen our marketing & sales division, we are looking for an experienced person at the Solothurn location as Customer Experience Manager | 80 - 100% Ref. No. 6964 Location: Solothurn  | Hybrid Support us in the production and development of cutting-edge medical technology solutions that enable people around the world to self-manage diabetes and other chronic diseases. Your main tasks Collaborating with global and cross-functional teams, such as marketing, sales, software developers and the customer service team, to align customer experience efforts with business goals and objectives Training staff on customer-centric approaches, best practices and customer service technology throughout the global organizations Supporting and further development of Customer Experience processes and technology already implemented (lifecycle management) Evaluating, discussing and documenting of global processes and requirements Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and customer service performance, providing regular reports and insights to senior management and stakeholders Participation in global Customer Experience projects, including responsibility for subprojects Your profile Higher education in Business and/or Computer Science Fluent in written and spoken English At least 4 years of experience (ideally within a global customer experience team, working with CX technologies like CRM software or contact center solutions) Strategic thinking capabilities and the ability to translate insights into actionable plans and processes Strong analytical skills with a structured and creative approach to problem solving Resilient, flexible and able to thrive in a fast-paced environment, working on multiple projects simultaneously Ability to work collaboratively in cross-functional teams across both technical and commercial disciplines Strong communication and influencing skills Your benefits Pension fund Ypsomed covers 55% of the pension contributions Mobility support Charging stations, Swiss Half Fare Card, parking, close to public transport Free sport facilities Affordable or free gyms all over Switzerland Family friendly Financial contributions to childcare Working hours Shiftwork, annual working hours, part-time FlexWork Work where and when you want (in Switzerland) Up-to-date work environment Up-to-date production, offices, break areas Your Ypsomed work environment Ypsomed - making the treatment of chronic diseases possible More than 2,000 employees worldwide develop and produce injection and infusion systems for self-medication with the Ypsomed Group. We are a successful, rapidly growing, family-owned company headquartered in Burgdorf (CH) with various production sites and subsidiaries around the world. With our market-leading products and solutions, we enable people all over the globe to self-treatment. Despite chronic diseases such as diabetes, obesity, or certain types of cancer, they are provided with the greatest possible quality of life. Contact Alain Rusconi Human Resources Expert Recruiting +41 (0) 34 424 28 64 Ask a question Your future place of work Share this job on Data privacy Job Alert