Technical Customer Support Manager
Job Announcement Permanent contract Customer Technical Support Geneva (1200) - Michael Page is Recruiting on Permanent contract | Jobeo.ch
Aller au contenu principal Type de contrat Rechercher Connexion Je m'inscris Recruteurs FR FR keyboard_arrow_right Connexion Je m'inscris Recruteurs keyboard_arrow_right FR FR keyboard_arrow_right Rechercher un emploi Type de contrat Rechercher Technical Customer Support Manager Michael Page Geneva Permanent contract Il y a 4 jours Soyez parmi les premiers à postuler Sauvegarder l'offre - Technical Customer Support Manager Partager l'offre - Technical Customer Support Manager Postuler Critères de l'offre Métiers : Customer technical support Expérience min : 3 à 5 ans Secteur : Engineering Lieux : Geneva Conditions : Permanent contract Full Time L'entreprise : Michael Page The client is a Blockchain SaaS company. Voir toutes les offres de Michael Page Description du poste Provide overall direction for the technical support team members, ensuring all tasks are completed to high standards. Develop a strategy and model for technical support across offerings and solutions, driving continuous improvement and customer satisfaction. Maintain systems and develop strategies to improve handling of multiple support channels ensuring prompt and efficient resolution of technical issues. Support the team through coaching, development, coordination, and communication, fostering a positive and collaborative work environment. Mitigate customer escalations by developing direct customer resolution plans and providing temporary workarounds for recurring problems until permanent solutions are found. Remain abreast of best practices and industry standards for continuous improvement of the Service Desk and its Service Level KPIs. Contribute to escalated problem resolution by providing hands-on support to end users when necessary, ensuring timely resolution of technical issues. Manage day-to-day operations to ensure requests are resolved in a timely and effective manner, serving as the primary point of contact for client escalation points. Develop and maintain client relationships by understanding current and future needs, partnering with clients to ensure superior satisfaction. Stay up-to-date on all current company policies and procedures, ensuring compliance and adherence within the support group. Serve as a manager, mentor, knowledge resource, and escalation point for employees, building credibility and trust within the team. Drive timely identification, investigation, resolution, root cause analysis, and replication of technical issues, ensuring continuous improvement and customer satisfaction. Serve as an internal consultant to leaders and teams throughout the organization, leveraging technical expertise to drive business success. Description du profil At least 5 years of experience working in a similar role. Education and/or experience in business, information systems, engineering, or computer science. Experience with blockchain, Jira, Cloud, and APIs software and systems. Demonstrated leadership and problem-solving skills. Comfortable working on deadlines and demonstrating sound time management and critical thinking skills. Strong collaborative skills and a commitment to continuous improvement. Experience in fast scaling technology companies is a plus. Postulez chez Michael Page au poste de Technical Customer Support Manager - Permanent contract. E-mail * Continuer avec un e-mail En cliquant sur "Postuler à cette offre", j'accepte les conditions générales d'utilisation du site Jobeo Référence : JN-032024-6377715_MP_CH Postuler Sauvegarder l'offre - Technical Customer Support Manager Partager l'offre - Technical Customer Support Manager Créer mon alerte Recevez toutes les nouvelles offres de Customer technical support à Geneva par e-mail dès leur publication en créant votre alerte emploi ! ok Offres similaires Voir toutes les offres Senior Technical Support Engineer (Blockchain SaaS) Michael Page • Permanent contract • Geneva Il y a 4 jours Conseils emploi Offres d’emploi Actualités Pages entreprises À propos Informations légales Gestion des cookies Comment ça marche Le matching Jobeo Suivez-nous LinkedIn Facebook Twitter