AOG Duty Manager Job Details | Jet Aviation We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser’s local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. 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Country/Region All Location All Category All Career Level All Flexible Work Arrangement All   Select how often (in days) to receive an alert: Create Alert × Select how often (in days) to receive an alert: Apply now » AOG Duty Manager Location:  Basel, CH Flexible Work Arrangement:  Onsite Job Category:  Customer Standards & Services Career Level:  Professional Requisition Id:  2626 Position Summary As an AOG Duty Manager at Jet Aviation, you will be responsible for providing successfully driving the AOG support to Jet Aviation's customers. The team of AOG Duty Managers provide 24/7 service coverage to respond to customer AOG requests and find a solution to dispatch the required resources to recover the aircraft as quickly as possible. Extensive and focussed customer communication builds customer confidence in Jet Aviation’s superior ability to resolve his aircraft’s problem by deploying the full range of Jet Aviation's service portfolio, no matter where in the world or when. In addition, the AOG Duty Manager is responsible for the administrative handling of the entire AOG project from planning through billing. Main Responsabilities   Responds to customer AOG request as per 24/7 roster  Defines appropriate AOG solution for customer Assess possibility of aircraft re-location to base maintenance site Liaises with Jet Aviation sites or Gulfstream FAST or other third parties to find local solutions if appropriate Preliminary fault evaluation (Initial questions to the customer to obtain first details and to be fed to the mechanic for troubleshooting) Check and ensure the request falls within the capabilities of the company Prepare an estimate in terms of timeline and pricing (labor / material / travel) Issue downpayments and ensure the cash is collected prior aircraft release Responsible to ensure any warranty program is captured by asking the customer at the start of the project and record it in the ERP tool Responsible to issue and manage warranty coverage requests / work orders / work authorizations to the respective OEM’s or special program providers Manages and updates the aircraft master database in the ERP tool SCM responsibilities:  c heck parts availability, purchase the part , o rganize shipment Coordinate the shipment of the off-cores back to the supplier/OEM Parts unused process (digital or physical based on supplier) Additionnal Responsabilities   Perform compliance checks whenever required (new customers) Create and manage opportunities and projects in Sales Force Coordinates the dispatch of AOG mechanics, tools & material Liaises with internal stakeholders whenever required to ensure highest level of service Provides regular customer feedback during the execution of the project Performs AOG project administration Ensure written and verbal handover to peer Duty Managers Provide billing with relevant invoicing information Coordinate FBO arrangements for aircraft and mechanics Check VISA requirements Communication and coordination with Swiss customs on AOG’s in Switzerland Manage technical records // Prepare project packages // Archiving Create and manage projects in the ERP tool Control and approve Margin Sheets as per DoA Coordinate hangar space and tooling for AOG’s in projects Manage parts AOG’s on weekends and outside business hours Minimum Requirements   Technical degree (BTS / Associate Degree / 1-2 years study in a professional / technical area) In depth understanding of the aerospace MRO industry, OEMs, and the regulatory framework Technical degree (BTS / Associate Degree / 1-2 years study in a professional / technical area) Experience as an aircraft planning engineer or a Licensed Aircraft Technician/Engineer PC literate with MS packages and preferably SAP Very good English language skills (verbally and written) Ability to work flexible schedules Desired Characteristics   Purchasing experience Excellent communications, customer service and people skills Strong problem solving skills Results driven and can-do attitude – able to execute with high personal accountability Strong initiative and self-direction Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency) Apply now » Find similar jobs: Europe © Copyright 2022 × Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. 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