YPSOMED - Customer Service Knowledge Manager 80 - 100% Apply now Meeting. Ypsomade. To strengthen our marketing & sales division, we are looking for an experienced person at the Solothurn location as Customer Service Knowledge Manager | 80 - 100% Ref. No. 6965 Location: Solothurn  | Hybrid Support us in the production and development of cutting-edge medical technology solutions that enable people around the world to self-manage diabetes and other chronic diseases. Your main tasks Responsible for global customer related knowledge management process, including knowledge generation and distribution Identify weaknesses in the existing knowledge base and fixing them Facilitate and manage collaborative knowledge generation across global subsidiaries, headquarter, partners and other stakeholders in a digital and complex environment Maintain and develop the global knowledge base within a knowledge management software Responsibility for diversifying knowledge into target group appropriate content Develop and update customer service training plans for internal and external customer service agents Train different stakeholders on customer service and product related knowledge Your profile Education in Business, Communication or related fields, alternatively diabetes related education Fluent in written and spoken English Minimum of 2 years of working experience (preferably within MedTech or diabetes related environment) Good understanding of business software (ideally experience with knowledge management software) Strong communication and educational skills with good attention to details Good networking, influencing and collaboration skills Your benefits Pension fund Ypsomed covers 55% of the pension contributions Mobility support Charging stations, Swiss Half Fare Card, parking, close to public transport Free sport facilities Affordable or free gyms all over Switzerland Family friendly Financial contributions to childcare Working hours Shiftwork, annual working hours, part-time FlexWork Work where and when you want (in Switzerland) Up-to-date work environment Up-to-date production, offices, break areas Your Ypsomed work environment Ypsomed - making the treatment of chronic diseases possible More than 2,000 employees worldwide develop and produce injection and infusion systems for self-medication with the Ypsomed Group. We are a successful, rapidly growing, family-owned company headquartered in Burgdorf (CH) with various production sites and subsidiaries around the world. With our market-leading products and solutions, we enable people all over the globe to self-treatment. Despite chronic diseases such as diabetes, obesity, or certain types of cancer, they are provided with the greatest possible quality of life. Contact Alain Rusconi Human Resources Expert Recruiting +41 (0) 34 424 28 64 Ask a question Your future place of work Share this job on Data privacy Job Alert